Frequently Asked
Questions — eh88

You must be at least 18 years old to register on eh88, or the higher minimum age required by the applicable operator or license jurisdiction. We do not accept registrations from minors. Age verification is part of the KYC process and may be requested at any time. Providing a false date of birth to bypass this check is a serious breach of our Terms and Conditions.

No. Each person is permitted only one account on eh88. Multi-accounting — registering two or more accounts under the same person, household, IP address or payment method — is strictly prohibited. Any duplicate accounts detected will be suspended immediately, and any bonus balances or winnings associated with the duplicate account will be forfeited.

KYC verification usually completes within 24 to 48 hours, but complex cases or incomplete document submissions can extend this. Common delays include unclear CNIC images, mismatched name spellings, or expired identity documents. Make sure your submitted documents are clearly photographed, valid and match the details you registered with. Contact support at [email protected] if verification has been pending for more than 72 hours.

Use the Forgot Password option on the login page. Enter your registered email address, and a password reset link will be sent to your inbox. If the email does not arrive within a few minutes, check your spam or junk folder. If you are still unable to access your account, contact the eh88 support team for manual assistance.

For KYC verification, you will typically need a government-issued photo ID — your Pakistani CNIC or passport are the most commonly accepted documents. You may also be asked for proof of your payment method and, in some cases, a selfie holding your ID document. All documents must be current, clearly legible and must match the name and date of birth on your account.

Payment method availability varies and should always be verified in the live cashier of the platform you are using. Common options referenced by eh88 include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency options including BTC and USDT. These references are for informational context only — they do not imply that any of these providers endorse or support gambling transactions.

Minimum deposit thresholds vary by payment method and platform. As a general reference, many platforms set minimums in the range of PKR 500 to PKR 1,000 per transaction. Cryptocurrency deposits may have different minimums expressed in USDT or BTC equivalents. Always check the specific minimum displayed in the cashier at the time of your deposit, as these figures can change.

Withdrawal processing times depend on the payment method selected. Mobile wallet options such as Easypaisa and JazzCash are typically among the faster options, with some platforms processing within hours. Bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah may take one to three business days. Crypto withdrawals to BTC or USDT wallets are usually processed within a few hours but depend on network congestion.

Withdrawals are most commonly declined for one of three reasons: incomplete KYC verification, an outstanding active bonus with wagering requirements that have not yet been met, or a mismatch between the withdrawal method and the original deposit method. Some platforms require that your first withdrawal go back to the same payment method used for your deposit. Contact your platform's support team for the specific reason in your case.

JazzCash and Easypaisa are referenced as familiar payment options for Pakistani users. Whether they are available as active deposit or withdrawal methods on a specific platform depends on that platform's cashier configuration, which can change. Always verify live availability in the platform's deposit or withdrawal section before attempting a transaction. These providers operate independently and their mention here is for context only.

Platforms referenced by eh88 typically cover a wide range of sports markets, with cricket being among the most popular for Pakistani users. This includes Pakistan national team matches, PSL (Pakistan Super League) fixtures, ICC tournaments such as the Cricket World Cup and T20 World Cup, as well as bilateral series. Other sports commonly available include football, tennis, kabaddi, hockey, basketball and UFC/MMA events.

In-play or live betting allows you to place wagers on a cricket match while it is actively in progress. Odds update in real time based on the match situation — over-by-over, ball-by-ball on some platforms. Common in-play markets include next wicket, runs in the current over, method of dismissal and match winner from the current position. Note that odds can move very quickly during live events, particularly around wickets and powerplay overs.

Casino offerings on platforms referenced by eh88 typically include slot games, classic table games such as blackjack, baccarat and roulette, video poker, and live dealer games streamed in real time from professional studios. Live casino tables staffed by real dealers are especially popular, allowing users to interact with the game in a more immersive way compared to standard digital table games.

RTP stands for Return to Player — a theoretical percentage indicating how much of the total money wagered on a slot game is expected to be returned to players over a very large number of spins. A slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time. RTP is a long-term statistical average, not a guarantee for any individual session. Higher RTP games generally offer better theoretical value over time.

eh88 itself does not charge withdrawal fees. However, individual payment providers — including banks, mobile wallets and crypto networks — may apply their own transaction charges or currency conversion fees. These are outside the control of eh88 and the gambling platform. Review the fee schedule of your chosen payment method before initiating a withdrawal to avoid unexpected deductions.

A welcome bonus is a promotional offer given to newly registered users, typically matching a percentage of your first deposit up to a stated maximum — for example, 100% up to PKR 25,000. A PKR 5,000 deposit would give you an additional PKR 5,000 in bonus credit. Welcome bonuses are subject to wagering requirements before any derived winnings can be withdrawn. Always read the full bonus terms on the specific platform before depositing.

A wagering requirement (also called a rollover requirement) specifies how many times you must play through a bonus amount before withdrawing winnings from it. For example, a PKR 2,000 bonus with a 10x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before the bonus converts to real withdrawable cash. Slots typically count 100% towards the requirement, while table games may contribute less or not at all.

Bonus eligibility based on payment method varies by platform and by the specific promotion. Some platforms restrict certain bonuses to specific deposit methods, while others apply them universally. Before making a deposit with Raast, JazzCash or any other method specifically to claim a bonus, check the promotion's terms to confirm that your chosen payment method qualifies. Platform support teams can also clarify this before you deposit.

If you request a withdrawal before completing the applicable wagering requirement, most platforms will void and remove the active bonus along with any winnings attributed to that bonus. Your original real-money deposit balance — minus any losses from play — is typically still withdrawable. The exact policy varies by platform, so always review the bonus terms carefully before opting into any promotion.

eh88 uses industry-standard TLS encryption for all data transmitted between your device and our servers. Personal data, including KYC documents, is stored in encrypted form with strict internal access controls. We do not sell personal data to third parties. For the full details of our data practices — including what we collect, how long we retain it and your rights — please review our Privacy Policy.

If you suspect unauthorised access to your eh88 account, change your password immediately using the account settings or the Forgot Password flow on the login page. Then contact our support team at [email protected] to flag the issue. We recommend using a unique, strong password not shared with any other service, and enabling two-factor authentication if offered by the platform.

Responsible gambling limits — including deposit limits, loss limits and session time limits — are typically found in your account settings under a section labelled Responsible Gambling or Safer Play. You can set daily, weekly or monthly limits in PKR. Reductions take effect immediately, while increases are subject to a cooling-off period to prevent impulsive decisions. We strongly encourage all users to set limits before starting play. See our Responsible Gambling page for full guidance.

To self-exclude, contact the platform's customer support team via live chat or email and formally request self-exclusion. Specify the duration — options typically range from six months to permanent closure. During self-exclusion, your account is suspended for all gambling activity and all marketing communications must cease. You should receive written confirmation that exclusion is active. Withdraw any remaining balance before the exclusion period begins.

Pakistan's Prevention of Gambling Act, 1977 places restrictions on gambling activities within the country. eh88 does not claim authorisation, endorsement or licensing from the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. This FAQ does not constitute legal advice. Users are solely responsible for understanding and complying with the laws applicable in their province or jurisdiction before accessing any gambling platform.